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General terms and conditions

These Terms and Conditions govern the rights and obligations of the parties arising from the business relationship between the seller and the buyer, the subject matter of which is the purchase and sale of products on the website www.mylo.sk.

General Provisions

Mylo, s.r.o.
Mierová 25, 900 27 Bernolákovo
Company ID No.:  51 003 198 
Tax ID No.: 2120561278
VAT ID No.: SK 212 056 1278
Incorporated in the BA 1 District Court, Section SRO, File No. 121285/B

Cosmetic products are manufactured in a natural cosmetics factory authorised by the Regional Public Health Authority, located at Topoľčianska 18, Bratislava.

Account No.: 
IBAN (EUR): SK4583300000002201289444

By submitting an order, the buyer (consumer) confirms that it has become fully familiar with and accepts these Terms and Conditions for the delivery by the Seller of goods purchased from the Seller through the e-shop www.mylo.sk

By submitting an order, the buyer also confirms that it has been provided with the following information before sending it:
•    Main properties of the goods
•    Total price of the goods including packing and shipping fees
•    Information on the buyer’s right to withdraw from the contract, the conditions, the deadline and the procedure for exercising the right of withdrawal from the contract
•    Information on the duration of the purchase contract and, in the case of a purchase contract entered into for an indefinite term, information on the conditions

The relationships between the seller and the buyer shall be governed by these Terms and Conditions, which are binding on both parties. The Terms and Conditions set forth and define in more detail the rights and obligations of the seller and the buyer. Those matters which are not provided for herein shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended, and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services on the basis of a distance or off-premises contract as amended for the sale of goods to the consumer, or by the provisions of the Commercial Code in the case of sale of goods to an entrepreneur. The Terms and Conditions may be changed and amended by the seller, but this does not affect the rights and obligations arising during the validity of the previous wording of the Terms and Conditions.

Ordering Goods

Products can be ordered through the website www.mylo.sk.
The order must specify the type of goods ordered, the quantity ordered, the method of payment, the mode of transport and the buyer’s contact details. After having been sent, the order will be processed and shall be considered binding on both parties upon its confirmation by the seller. If the goods are sold out, it is possible to have them produced based on an order, with an average delivery period of 1 month.
By submitting your order you accept and agree to these Terms and Conditions.
All the listed prices are final.

Payment for Goods

In advance by wire transfer to FIO Bank, IBAN: SK4583300000002201289444
Payment for the product shall be deemed to have been made on the date the funds are credited to the seller’s account. Cash on delivery upon receipt of the product. The buyer may pay for the goods upon receiving them from the carrier.

Order Cancellation

Order cancellation by the buyer
The buyer may cancel the order at the latest until its payment. The cancellation of the order must be notified using the contact form on the website www.mylo.sk

Order Cancellation by the Seller

The seller reserves the right to cancel the order or a part thereof in the following instances: 
The product is no longer manufactured or some of its components have changed significantly. If such a situation occurs, the seller shall contact the buyer to agree on further action. If the buyer has paid the purchase price, this amount will be transferred back to its bank account within 15 days. It is impossible to contact the buyer (incorrect phone number, or the buyer is unavailable or does not reply to e-mails, etc.). No payment is made for the goods within 30 days after the order is sent.

Product Delivery and Shipping Fees

On the basis of the order, the Seller undertakes to deliver the correct quantity and type of goods at the agreed price.
If the goods are not in stock, the buyer will be informed via e-mail about the date of delivery of the goods. The seller shall send the ordered goods to the address stated in the order. The term of delivery of goods is usually 3 working days after the receipt of payment for the order is acknowledged by the seller; in exceptional cases, it might vary, e.g. during the holiday, when ordering a bespoke product, etc. Along with the goods, an invoice shall also be sent electronically which serves as a delivery note and warranty certificate. The buyer is obliged to take over the goods duly and in time from the seller or a person authorised by the latter. The invoice will be sent to the e-mail address stated in the order. If no e-mail address is provided, we will send the invoice in paper form together with the goods.

When collecting the goods in person, the goods are ready for collection within 30 days from the date of sending an e-mail about the goods being kept at the collection point. The collection point is the premises of ISPER, s. r. o., Topoľčianska 18, Bratislava.

Shipping fees are listed on the website www.mylo.sk 

Warranty and Complaints

The rights and obligations of the parties with respect to liability for defects shall be governed by the relevant generally binding regulations of the Civil Code and the Commercial Code, respectively. The warranty period for the goods is 24 months. Products must bear the notice ‘best used before the end of ...’, which constitutes the deadline for lodging a complaint claim. The buyer is obliged to take care of (keep) the purchased goods according to the manufacturer’s instructions or in a manner customary and proportionate to the type of goods. The buyer may lodge a complaint in respect of the goods through the contact form available at www.mylo.sk
The warranty period starts from the receipt of the goods by the buyer.

Personal Data Protection

Personal data shall be processed in accordance with Act No. 122/2013 Coll. on Personal Data Protection, as amended. The seller (also the controller under the Personal Data Protection Act) provides the buyer’s personal data to the shipping company for the purpose of delivering the product, or to state authorities in the case of an inspection. The seller (also the controller under the Personal Data Protection Act) obtains the following personal data from the buyer: name, surname, address, delivery address, telephone number, e-mail address. If the buyer is a legal entity or sole trader, it shall provide the seller with information on its business name, registered address including the postcode, Business ID No., Tax ID No., VAT ID No. (if applicable), telephone number and email address. The provided personal data are processed for the purpose of handling and delivering the order and keeping the legally required records (e.g. under the Accounting Act, etc.). The buyer grants such consent to the seller for an indefinite term. The buyer may withdraw its consent to the processing of personal data at any time in writing. The consent shall terminate within 1 month of the seller’s receipt of a notice of withdrawal of consent from the buyer and the data shall subsequently be deleted.

Final Provisions

These Terms and Conditions have been drawn up in accordance with generally binding Slovak legal regulations, in particular, but not exclusively, in accordance with the Civil Code and the Commercial Code, respectively; the rights and obligations of the seller and the buyer established but not explicitly stipulated by these Terms and Conditions shall be governed in particular by this Act and, if necessary, by the provisions of other applicable Slovak legal regulations. 
The seller reserves the right to make any changes and amendments to these Terms and Conditions even without prior notice to the buyer. 
The Terms and Conditions, including any amendments hereto, shall enter into force and effect upon being published on the website www.mylo.sk

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